Morris Home in Springdale, OH Closed now

Reviews about Morris Home

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  June 22, 2020, by Sue Pepple
  From selection to delivery, our entire experience was great! Cheryl Hunter was so wonderful and very helpful. She listened and directed us to exactly what we were looking for, and offered great input toward making our final fabric selections. Our sofa was custom made, and Cheryl provided updates on its status and expected delivery time. The delivery servicemen arrived during the scheduled time block, and they were friendly, polite and mindful of surrounding furnishings in our home when setting up our new furniture. And I absolutely LOVE the armoire cabinet, sofa, and deck furniture we purchased!
• ★ ★ ★ ★ ★

  February 12, 2020, by Jacklyn C.
  Earlier this week I walked into this store to look at what this location had to offer. I had just visited several others and I was disappointed at what I found. As soon as I walked in, though, I was greeted and helped to the correct department. I didn't want to speak with a sales rep, I just wanted to get an idea for prices of mattresses since I have had horrible experiences in the past with sales reps. However, I was introduced to Kristie Prewitt at the Better Sleep Shop and she was friendly from the very beginning. Kristie listened to my needs, and took me directly to where I needed to be. She didn't judge me for not wanting to look at severely pricey mattresses, and instead she understood and showed me what they had to offer in a price range I could afford. She gave me details, encouraged me to try the mattresses out and gave me the breakdown of prices and financing options. I have suffered from major neck pains and back pains and knew I had to make a choice soon. I spent time discussing these options with Kristie, who did not grow inpatient like some locations have. She helped me through looking into what I could be financed for. I absolutely loved that I was not pushed into buying something I didn't want and didn't really need. Kristie did a great job of explaining the options that you can get with a mattress (box springs, incline additions, etc.), but didn't make me feel like I HAD to choose these items. To me, that goes a LONG way with me making a purchase versus leaving and never returning. No one likes a pushy sales person. Every single part of this transaction was smooth and perfect. Kristie went above and beyond with helping me get a delivery date that was sooner than they had when I was there as well as one that worked better for me. She even did this on her days off - THANK YOU!! I seriously cannot say enough praise for her, or for the customer service team when I had to call in to check on a Saturday delivery. This company will definitely have a return customer in the future, as well as referrals from me! I'd also like to extend my thanks to Matt Ball at the location for being helpful when Kristie was out and I ran into an issue with my delivery date/time. He worked with me and called the delivery people for me to help me out. Again, amazing customer service and communication.